We found that 1 in 7 women were mistreated during their last outpatient visit, and that this mistreatment increased when the visit was for urgent care, such as a sick child. The Basic Accountability to Stop Ill-treatment (BASI!) study was designed to test a monitoring mechanism for improving patient experience. We randomized 75 government-managed primary health care facilities in rural Tanzania to one of three arms: private feedback (feedback given to the health care providers at the facility, as a group, based on how patients previously rated their experience of care), private + pubic feedback (feedback was also posted on the wall at the health facility and the village government office; providers were told that the best performing, and most improved facilities in their district would receive recognition from the implementing NGO), or control. The study protocol can be viewed here, and the updated data analysis plan can be viewed here.

We are finalizing the analysis of this study and look forward to presenting the results in early 2020.