Caring for specific populations-- and insuring that they are receiving equitable, high-quality care-- can be daunting in today’s fast-paced environment. Despite the challenges, the effort to eliminate population-based health disparities is critical. This program will help practitioners have a better understanding of the needs of LGBTQ patients. We will review basic principles of practice transformation, LGBTQ-specific health disparities, and steps to take to ensure that all receive access to high-quality, equitable care. Issues affecting both organizational structures, systems, and interpersonal communications will be described, including involvement of both leadership and staff. We will look at how to collect data to learn patient needs, and describe examples of how to communicate affirmatively with patients regarding issues of their care. We will provide examples of specific systems and clinical efforts to provide inclusive care, and how to both learn from the community and incorporate changes in the care environment. We hope you’ll join us at this timely program.
9 a.m. – 9:45 a.m.
Opening Keynote:
Embracing Change: Transforming Your Hospital System to Promote LGBTQ Health in a New Era
Pothik Chatterjee, Chair, Brigham Health LGBTQ Employee Resource Group and Director of Business Development for Brigham Health Physician’s Organization
9:45 a.m.- 10 a.m. BREAK
10:00 a.m.-10:45 a.m.
Caring for LGBTQ Patients: Unique Risks, Unique Rewards
Sue Boisvert, Senior Risk Specialist, Coverys
10:45 a.m.- 11 a.m. BREAK
11 a.m. – 12:15 p.m.
Panel of LGBTQ Health Experts from Massachusetts Hospitals:
Operational Best Practices in Working With LGBT Patients
Moderator:
Pothik Chatterjee, Chair, Brigham Health LGBTQ Employee Resource Group and Director of Business Development for Brigham Health Physician’s Organization
Panelists:
J. Aleah Nesteby, Director of LGBTQ Health Services, Cooley Dickinson Hospital
Kit Chan, MD, MPH, MBA, Associate Clinical Content Director at Partners eCare, Partners HealthCare & Physician, Brigham & Women’s Hospital
Wendoly Ortiz Langlois, Co-Chair, Trans Health Task Force and Associate General Counsel, Boston Medical Center
12:15 a.m. ADJOURN