Do medical inpatients who report poor service quality experience more adverse events and medical errors?
Taylor, Benjamin B, Edward R Marcantonio, Odelya Pagovich, Alexander Carbo, Margaret Bergmann, Roger B Davis, David W Bates, Russell S Phillips, and Saul N Weingart. 2008. “Do Medical Inpatients Who Report Poor Service Quality Experience More Adverse Events and Medical Errors?”. Medical Care 46 (2): 224-8.