All REDCap accounts suspend automatically after 365 days of no activity (no logins) as a security measure. Please contact the REDCap Support Team at edata@bidmc.harvard.edu and include your Project Owner in the To field. Please ask the project owner to respond via email to confirm your account re-activation, and ask REDCap Support to do the re-activation. REDCap Support will re-activate the account as soon as they receive the confirmation from the project owner.
*This is the Principal Investigator as listed on the study protocol for Research projects, or the project owner as listed on the project request form for Quality Improvement/Quality Assurance or Administrative projects. If you belong to more than one REDCap project, any project owner of your projects on that server can confirm your account reactivation.
If you are a project owner of an active REDCap project, you just need to email REDCap Support, and do not need to include anyone else in the process.
Because BILH has several REDCap servers that function independently, your account may be active on one server, and expired on the other.