Expiration dates for external user accounts are set for one year from the creation date. Setting an expiration helps keep our user base current by removing access automatically for users who are no longer actively using REDCap to collaborate in BIDMC studies.
A notification email of your upcoming expiration is sent to you and your sponsor about two weeks prior to the expiration. This is your opportunity to extend the account.
If you need to extend the account, please have your sponsor (listed on the email notification) email edata@bidmc.harvard.edu and ask to extend your expiration date for either one more year OR to a specific date.
If your account is not extended, it will be suspended on the expiration date. However, we can still extend your account at any time once the sponsor contacts us.
Q: I received an email saying my account will expire. What do I do?
Answer